Terms and Conditions

Please read these terms and conditions carefully, if you do not agree with them, do not use this website. Nothing in these terms affects your statutory rights. By using the tallyhofarm.co.uk website, you signify your agreement to be bound by these terms.

We will endeavour to provide uninterrupted, error free access to the website, however this cannot be guaranteed due to the nature of the Internet. Occasionally your access may be suspended or restricted to allow updates, upgrades or repairs, we will try to ensure that this is for the shortest time possible.

Our Contract

The information we seek from you when placing an order is for billing and delivery purposes or for contacting you if we have a query. When placing an order to purchase goods from Tally Ho Farm Ltd, you will be sent an email confirming receipt of the order and the order details. A contract between you and Tally Ho Farm Ltd will only take place once the order has been accepted, processed and items despatched.

Pricing

All products offered for sale by Tally Ho Farm Ltd are priced in Pounds Sterling and include UK VAT at the prevailing rate where applicable. Any customs or import duties due when your package reaches its destination country will be your responsibility. Occasionally, despite our best endeavours products appear mispriced, however we verify prices as part of our order confirmation email. If the correct price is lower than that promoted we will always charge you the lower amount and send you the product. If the correct price is higher, we will either contact you to advise you and request instructions before despatch or cancel the order and notify you accordingly.

Availability

We try to hold stocks of all styles for active products, however occasionally an item will be out of stock, if this is the case we will inform you. All delivery dates are estimates and are subject to availability.

Special Order Items

We are happy to order items specially, but items sourced outside our usual stock lines i.e personalised or made to measure goods are non-returnable. We will require a 50% deposit of payment, which is non refundable in the event of cancellation of the order.

Payment

We accept online payments through a secure environment by credit or debit card and transactions are shown in Pounds Sterling. Do not email your card details. No responsibility can be taken for security if you provide your details in this way. Card fraud is illegal and will always lead to prosecution.

Promotional Codes & 10% Offer

From time to time, Tally Ho Farm Ltd will offer promotional codes at points of sale, or for loyal customers (either directly or via third parties)

Tally Ho Farm Ltd have the right to further reduce their products and are unable to refund the difference to customers. 

The code THF10 can be used on the Cart/Basket Page and allows a 1 time use for customer to get 10% off their purchase.  The customer needs to spend over £50.00 and does not apply to Sale Items/Special Offers or any other Promotions, Horse Feed or Gift Vouchers. 

1. By participating in any such promotion, you agree to these terms and conditions.
2. Promotional codes allow the user one single use. This offer can only be redeemed on a single Tally Ho Farm order at www.tallyhofarm.co.uk
3. Promotional code offers exclude all other promotions and offers and cannot be combined with any other discounts.
4. Promotional codes can only be applied to full price items.
5. This offer cannot be applied retrospectively to previous orders.
6. This promotion is only available at www.tallyhofarm.co.uk.
7. Tally Ho Farm Ltd reserves the right to (i) cancel this offer at any time (ii) refuse to allow any individual to participate in the offer (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers.)
8. Refunds will take into account the discount
9. Offer does not include delivery charges or gift wrap.
10. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.

Offers & Promotions

Please note that when participating in our offers or promotions, they cannot be used in conjunction with any other offer.

Multi-buy promotions including buy one get one free and 3 for 2 offers will only apply to the items stated and must be purchased within one transaction.

If free postage is offered, it applies to UK Standard Delivery only and excludes quoted and overseas deliveries. 

Tally Ho Farm Ltd reserves the right to amend or withdraw promotions at any time, should circumstances change.

Returns

If you return an item to us within 8 days in perfect condition, complete with the original packaging, we will be happy to exchange or refund you with the original price. This does not affect your statutory rights.

Please note that personalised and ‘Special Order' items cannot be cancelled once the order has been processed.

You must make your own arrangements to return goods to us and you will be responsible for the cost of return. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive at our store.

If you wish to return an item please complete the returns form which can be found at the bottom of this page, include it in your parcel and post it to:

PLEASE NOTE: Sale Items are non-refundable: we will exchange or send vouchers to the value,

Returns Department
Tally Ho Farm Ltd.
Crouch Lane,
Winkfield,
Windsor,
Berkshire.
      SL4 4RZ         

Fair Wear & Tear Guarantee

Certain products are guaranteed for 12 months with a manufacturers guarantee, valid from the date of receipt and providing they are used in accordance with the manufacturers recommendations (fair wear and tear). If you have any questions regarding the guarantee, please contact us. In the event of any dispute or uncertainty about the validity of the item for replacement or refund under the guarantee, Tally Ho Farm Ltd reserve the right to return the item to the manufacturer for their own assessment and feedback. Please allow up to 30 days for an exchange or refund in such instances. This is an addition to your statutory rights.

If you have any further questions, please contact Tally Ho Farm Ltd.

Hygiene Regulations

Due to the Health and Safety regulations and the hygienic problems involved with the inspection of Footwear and Horse Clothing, we are unable to handle and inspect any item unless it is clean and dry (Health and Safety at Work Act 1974)

Customs

Goods ordered from Tally Ho Farm Ltd for delivery outside the UK may be subject to import duties and taxes, these will be levied once the parcel reaches it's destination country. You must pay any charges for customs, we have no control over these and do not know what they may be as customs policies vary from country to country. Contact your local customs officer for full details and regulations.

Website Access

Your Shopping Account
When using the website, you are responsible for ensuring that your account details and passwords remain confidential and you agree to accept responsibility for all activities occurring under your account and password. If you believe this information has become known to someone else or that your account is being misused contact us immediately.

When registering your details ensure that the information you provide us with is complete and correct and that you advise us as soon as possible should this change or you wish your details removed.

Tally Ho Farm Ltd reserves the right to edit or remove content, refuse access to the website or cancel orders at our discretion. If we cancel an order, it will be without charge to you and you will be notified immediately.

Please Note: We are unable to add or amend orders after you press the Order Now button.

The contents of the website may not be copied, reproduced, duplicated, sold, downloaded or distributed by any means to third parties without our express written consent.

You may copy or print details for the sole purpose of using the website while connected to the Internet.

You must not use the website in any way that causes, or is likely to cause the website or access to it to be interrupted, damaged or impaired in any way.

You must not use the website for fraudulent purposes, spamming or any unlawful activity.

Liability

The information contained in the website is for information purposes. Tally Ho Farm Ltd is not providing any recommendations or endorsements to any product or services promoted on the website. The material on the website does not constitute advice and you should not use the information on the website to make any decisions or take any action.

Copyright

All content on the website is the property of Tally Ho Farm Ltd, it's affiliates or suppliers and is protected by UK copyright and database laws. You may not extract or use any content or parts of the content of the website without express written consent.

Links

The website may contain links to other websites. Tally Ho Farm Ltd is not responsible for the practices of other websites and companies and does not necessarily endorse the material on these websites.

These links are provided for your convenience only.

Product Reviews/Comments

The Product review functionality on the Tally Ho Farm Ltd website is provided for customers to exchange views that will assist other customers when choosing products to purchase through Tally Ho Farm Ltd. All comments are reviewed by Tally Ho Farm Ltd staff before they are posted onto the Tally Ho Farm Ltd website.

Tally Ho Farm Ltd reserves the right to reject any comment/review without explanation.

By placing a review on the Tally Ho Farm website, you agree that Tally Ho Farm Ltd may publish your comments on the Tally Ho Farm Ltd website and in any Tally Ho Farm Ltd publications we choose.

VAT Registration Number: 947 4790 74

Competition / Prize Draw Terms & Conditions

1. The prize draw (the "Prize Draw") is open to people aged 18 and above.

2. Employees or agencies of Tally Ho Farm Limited ("THF", "We") its group companies or their family members, or anyone else connected with the Prize Draw may not enter the Prize Draw.

3. Entrants into the Prize Draw shall be deemed to have accepted these Terms and Conditions.

4. To enter the Prize Draw you must complete make a purchase online at Tally Ho Farm between 09/04/18 - 30/04/18.  If you have any questions about how to enter or in connection with the Prize Draw, please e-mail us at onlinesales@tallyhofarm.co.uk.

5. Only one entry per person.

6. THF accepts no responsibility is taken for entries that are lost, delayed, misdirected or incomplete or cannot be delivered or entered for any technical or other reason.

7. The closing date of the Prize Draw is 23:59 on 30th April 2018.  Entries received outside this time period will not be considered.

8. One winner will be chosen from a random draw of entries received in accordance with these Terms and Conditions.  The draw will be performed by a random process.  The draw will take place on 1st May 2018.

9. The winner will receive two entrance only tickets to Windsor Horse Show for Saturday 12th May 2018.  Please note that these are for entrance to the show only and not seated / grandstand tickets.

10. THF accepts no responsibility for any costs associated with the prize and not specifically included in the prize (including, without limitation, travel to and from the show).  Please note car parking at the show is NOT included.

11. The winner will be notified by telephone or email on or before 5th May 2018 and must provide an email address to claim their prize. If a winner does not respond to THF, then the winner's prize will be forfeited and THF shall be entitled to select another winner in accordance with the process described above (and that winner will have to respond to notification of their win within 24 hours or else they will also forfeit their prize).  If a winner rejects their prize or the entry is invalid or in breach of these Terms and Conditions, the winner's prize will be forfeited and THF shall be entitled to select another winner.

12. The prize will be sent to the winner by THF by email.

13. The name of the winner can be obtained after 9th May 2018 by sending a stamped addressed envelope to the following address: Tally Ho Farm, Crouch Lane, Winkfield, Windsor, SL4 4RZ. 

14. The prize is non-exchangeable, non-transferable, and is not redeemable for cash or other prizes.

15. The winner may be required to take part in promotional activity related to the Prize Draw and the winner shall participate in such activity on THF's reasonable request.  The winner consents to the use by THF and its related companies, both before and after the closing date of the Prize Draw for an unlimited time, of the winner's voice, image, photograph and name for publicity purposes (in any medium, including still photographs and films, and on the internet, including any websites hosted by THF and its related companies) and in advertising, marketing or promotional material without additional compensation or prior notice and, in entering the Prize Draw, all entrants consent to the same.

16. THF shall use and take care of any personal information you supply to it as described in its privacy policy, a copy of which can be seen here, and in accordance with data protection legislation.  By entering the Prize Draw, you agree to the collection, retention, usage and distribution of your personal information in order to process and contact you about your Prize Draw entry, and for the purposes outlined in paragraph above.

17. THF accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the Prize Draw or accepting the prize. THF further disclaims liability for any injury or damage to your or any other person's computer relating to or resulting from participation in or downloading any materials in connection with the Prize Draw. Nothing in these Terms and Conditions shall exclude the liability of THF for death, personal injury, fraud or fraudulent misrepresentation as a result of its negligence.

18. THF reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, this Prize Draw with or without prior notice due to reasons outside its control (including, without limitation, in the case of anticipated, suspected or actual fraud). The decision of THF in all matters under its control is final and binding and no correspondence will be entered into.

19. THF shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not be limited to, weather conditions, fire, flood, hurricane, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, inevitable accidents, supervening legislation or any other circumstances amounting to force majeure.

20. The Prize Draw will be governed by English law and entrants to the Prize Draw submit to the exclusive jurisdiction of the English courts.

21:  All further information on the Royal Windsor Horse Show can be found on https://www.rwhs.co.uk/  and entrance is subject to the Royal Windsor Show's own terms and conditions.