Order and Returns Information
Return for Refund
You may return your item for refund within 30 days of purchase. The item should be in perfect condition and complete with the original packaging. Please visit https://our-returns.dpd.co.uk/TALLYHOFARM or see Returns Procedure below for details on sending your item back to Tally Ho Farm Ltd. Any refunds made will be done using the original payment method.
Personalised and Special order items cannot be cancelled once the order has been processed.
If you have any questions on exchanging your item please call us on (01344) 885373.
Exchange an item
If you wish to exchange your item for another item from our range, different size fitting or other reason, you can do so within 30 days of receipt of the item. The item should be in perfect condition and complete with the original packaging. Please see Returns Procedure for details on sending your item back to Tally Ho Farm Ltd.
On receipt of your item for exchange, the replacement item will be despatched back to you once postage costs have been paid, the timescale for which will be dependent on available stock.
Please note that personalised and ‘Special Order' items cannot be cancelled once the order has been processed.
If you have any questions on exchanging your item please call us on Tel (01344) 885373.
Faulty Items
In the unlikely event that you receive a faulty item please return this item to Tally Ho Farm Ltd as soon as possible. If the item becomes defective due to a fault you can also contact us to obtain appropriate return information.
Returns Procedure
Obviously, we want you to be happy with what you have purchased from us, however, if you change your mind or are not satisfied withy the quality of our products then please return your items within 30 days of purchased.
In order to provide an easy to use and efficient returns service we are providing you with a link to DPD’s Pickup Returns Portal. If your returned items are lost or damaged whilst being returned to us, please do not contact DPD as your contract for the return is with us and not DPD.
It's really easy for you to return your parcel to us.
Please enter your order number and email address on the DPD link above and complete the Purchase Details.
You can then select to generate a QR Code which you can take to your local DPD Pickup shop along with your parcel and they can print a label for the package on site. Alternatively you can select to print the label yourself and then drop the parcel at your local DPD Pickup shop with the label attached.
You can drop your returned parcels directly at your chosen DPD Pickup shop. Simply choose your most convenient pick-up point from the location finder and drop it off. You'll receive a receipt for your return and if you provide your mobile number to the pick-up shop DPD will keep you updated on tracking your return during the whole journey back to us.
Please make sure the returned products are unsoiled/unused and in the original packaging, so that we can sell it to someone else. Not doing so will affect the refund if applying. Once the product is returned we will either issue a full refund or a replacement product if you so advise us.
Hygiene Regulations (Important)
Due to Health and Safety regulations plus the potential hygiene issues associated with the inspection and handling of Footwear and Horse Clothing, we are unable to handle and inspect any items returned to us unless they are clean and dry (Health and Safety Act 1974).
Guarantee
Certain products are guaranteed for 12 months with a manufacturers guarantee, valid from the date of receipt and providing they are used in accordance with the manufacturers recommendations (fair wear and tear). If you have any questions regarding the guarantee, please contact us. In the event of any dispute or uncertainty about the validity of the item for replacement or refund under the guarantee, Tally Ho Farm Ltd reserve the right to return the item to the manufacturer for their own assessment and feedback. Please allow up to 30 days for an exchange or refund in such instances. This is an addition to your statutory rights. If you have any further questions, please contact Tally Ho Farm Ltd.